Our Phones will Blow Up!

Summary

As spring approaches, we anticipate a surge in calls for pond cleaning services. Customers who book early have better options for scheduling their cleanings in April and May.

  • Every year, we receive calls from customers eager to schedule their spring cleanings before Thanksgiving. They know that early booking leads to better date selection.
  • Once the snow melts and warmer weather arrives, the phone starts ringing off the hook with requests for pond cleanings.
  • We encourage customers to call now while we still have time to chat and accommodate their needs before the busy season hits.
What happens when spring arrives for cleaning services?

When spring arrives, cleaning services experience a surge in customer inquiries as people become aware of the need to prepare their homes for the season. Customers often call to schedule their cleaning appointments, especially as the weather improves and outdoor activities increase, leading to a busy period for service providers.

Our-Phones-Will-Blow-Up

It’s coming! We can feel it! We are getting ready for it. Each year we have about 4 or 5 customers that call in before Thanksgiving to schedule their Spring Cleaning for the following year. Then about this time of the year, the calls start to trickle in from folks who are asking about setting up their cleaning for April or May. Today we had one. Tomorrow we may not have any. Some have been our customers long enough that they know that the sooner they call, the better off they are and the better selection there is for dates and times.

Then something happens…it’s a day when the snow is for the most part gone, except for that one spot or two on the cold North side of the house; the day that you see the first person out riding their bike; the day that you see kids AND parents wearing shorts for the first time! You look for the dogs and they are outside laying in the sun, soaking up the rays. It’s like when the President lights the National Christmas Tree…the lights go on in people’s heads about the outside of their house and the care the pond needs. The phone blows up! Everyone and their distant relative that has a pond in the Denver Metro area dials 303-660-5015 and says, “I need to set up a date and time to have the cleaning done on my pond.” And we are off! Calls come in faster and faster each warm day until April when it seems as though all the phone lines are always lit up and the batteries on the headsets run out before the day is over.

So, don’t wait. Call now. The phone hasn’t blown up yet. It’s just sitting there. No lights, no sound, no nothing. Today we even have the time to ask how your Holiday was! In April thru September…well, it’s crazy, but we still want to talk with you! 303‑660‑5015

FAQs
Published On: August 13, 2021

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My family and I were looking to do something different with the hillside portion of my landscape. It was nothing other than native grass, difficult to maintain, and really just lacking any backyard appeal for the size of landscape that I have. We were leery of Colorado landscapers. One company wanted to remove and or move existing shrubs and plantings to move in equipment (for some reason, they refused to use the readily available open space). Other companies refused to itemize their quotes and tell us exactly what they were planning to put in our backyard (to me it seemed like they didn’t want the customer to see how the amount of product lined up (or didn’t line up) with projected costs). I basically just halted the process and waited an additional year to move forward on the construction of a pond. When I did move forward it was with BR&D.

I found BR&D from Aquascape. They came highly recommended, and seemed like a good local company to partner with. When I first met Brett (Owner) and Tyler (Senior Foreman) at my home, I was extremely relieved at not getting a lofty sales pitch. They were much more interested in what they could carve out in my landscape, what I would be happy with, and actually went into detail about the maintenance involved in the various options we talked about for about an hour and a half. I hired them on the spot, and I couldn’t be more happier with the results. The company is very detail oriented. Tyler is a perfectionist. There was always a senior member of the company present on my project; everyday, without fail. The products that were used, were as promised, and the installation of those products was checked, double checked, and checked again, daily, until closeout of the project. We do a lot of landscaping ourselves and hence was pretty much in the landscape on a daily basis while the pond construction was in progress. Rather than get annoyed at that, BR&D seemed to get more excited about the project and used the time to give us tips, and further explain details of remaining phases of construction. My pond has run consistently without fail for a year now. That includes through the winter where temperatures dropped to around -20F in my area. I am the only person in my neighborhood that has had a pond running consistently through fall, through spring, through summer, and completely through winter.

I’d also like to point out that communication with the company has been nothing short of A+. This is a busy company, but they make you feel like you’re their highest priority when you have an issue. The company has responded to my queries on weekends and times that I would consider outside of standard business hours. One thing I’ve never heard from BR&D is “it’s your fault”. This company has never accused me, the customer, of doing anything in an effort to remove themselves from a situation. They have simply addressed all of my concerns – in some cases in less than 24 hours. As a new pond owner I’ve definitely made mistakes, but BR&D, have offered encouragement, and education on how to keep a stocked pond thriving, without any attempts to sell services. They turned a rather large useless portion of my landscape into something spectacular. They are into the art and science of what they do; the group deserves good clients, that are serious about what they want to build. I would highly recommend contacting and contracting BR&D for your landscaping needs. In my experience, they are a rarity in Colorado.

Joseph Lawson

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